Customer Impairment is the headline name of a functionality which that covers the impairment requirements of IAS 39 and IFRS 9 related to deals which that show objective evidence of impairment.
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- in combination with the user interface Customer Impairment Workbench or
- as an embedded module in FlexFinance product family, fed with relevant data from a source without using the Customer Impairment Workbench.
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Please note: Estimated future recoveries, regardless if they are delivered from a third-party source or captured in the Customer Impairment Workbench, always reflect the expectation of the manager. This expectation is independent of does not depend on a specific GAAP, although different GAAPs might consider these expectations about recoveries in GAAP-specific accounting rules.
The Customer Impairment Workbench considers captured recovery information and scenarios equally for all configured GAAPs equal. In particular, it applies scenarios for IAS39 IAS 39 as well as for IFRS, hence there is no obligation to capture more than 1 scenario. If the accounting rules engine is in use, specific accounting rules for different GAAPs will be taken into account.
From a GAAP perspective, Customer Impairment supports the following implementation scenarios:
- IAS39 IAS 39 or IFRS9 IFRS 9 -> Fully supported.
- IAS39 and IFRS9 IAS 39 and IFRS 9 parallel -> Fully supported. But please note: Recovery information is GAAP neutral. Recovery information captured in the UI will be considered for all active GAAPs.
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