For legal reasons, during a dunning process, a dunning letter must be sent to each account holder of a joint account, even if the addresses of the account holders are identical.
Accordingly, dunning documents are not considered account document but customer documents. This means that a separate print job is started (i.e. transferred to the printing system via the RESTful service) for each account holder instead of one print job per account. As a result, a separate document (with a separate document ID) and a separate print job are generated for each account holder.
Since the correct form of address is only selected when the finished document is created, a new printing parameter, “MODE_ANREDE”, with the value “(1)”, is passed for all of these documents. The value “(1)” means that the address refers to the customer delivered and should not be read from the delivered account holder’s account data, as for the value “(2)”. (In that case, a common address would be used for both account holders.)
Since two or more print jobs are sent, feedback for two or more documents is expected, correspondingly. This is taken into account on the user interface by displaying the customer number of the respective addressee in brackets:
